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Internet Provider Conversation
July 2, 2016

Joined: May 8, 2014
Posts: 1205
Internet Provider Conversation

July 2, 2016

No David you are perfectly correct ,out sourcing to the sub continent is a real pain the number of companies that do that due to low costs but still charge you top dollar must be in the thousands. Talking about wifi connections I've noticed when I visited  my granddaughter initially that there was about 8/9 systems available in her flat complex  ,most with a padlock sign were you needed an access code to engage . Yes we must be vigilant were we are putting private information in the air , keeping things to a minimum so you can't be cloned ,technology now with wifi debit/credit cards are frightening to a person like me were I want to be in control of access to my personal information such banking etc .....David I'm having fun with Vodafone at the moment as their coverage of our rural location is very hit and miss ,this has been going on now for over a week,been to local Vodafone shop but I didn't speak Polish and he couldn't understand as the signal in town was great mmmmmm count to ten .

July 2, 2016

Joined: May 14, 2014
Posts: 977
Internet Provider Conversation

July 2, 2016

I am glad I am not the only one with such problems!!! The whole flaming system of present day comms on any network or other is ludicrous. Perhaps we should go back to signal flags for all comms activity. At least that way we could see who was sending messages, whether it be in the air, on sea or on land. But then. of course, we on here would be silenced forever...... so, back to square one. I had loads of trouble getting a replacement router to work properly, but after many phone calls to the network concerned, they told me all was working fine. I asked them to send me a message to the new router, but after waiting some time, I called them to ask where the message had gone, and they said they would sort it out, but after 3 days I just cancelled my supplier and changed to another. Not 100 percent, but better than t'other one. They only seem 100 percent capable of taking their money each month, a pity they can not get the link working to that standard!!!!! I must admit that the far east troubleshooter talks a type of Ingalisssh I do not understand... I might as well talk to the cat!!! (If I had one)

July 2, 2016

Joined: May 5, 2014
Posts: 558
Internet Provider Conversation

July 2, 2016

Not surprisingly, I too have had mega ( & I mean MEGA ) problems in the past with wifi/broadband/router problems, and have had a number of conversations with Mumbai mumbling with an accent I just couldn't understand. In absolute frustration I demanded to be put through to the Retentions Dept (always based in England), and within minutes I had a new router in the post, AND a decent discount on my package for 12 months. Quite recently, with the 12 month contract coming to an end, I again negotiated an excellent deal on the condition I signed an 18 month contract, which I was happy to do because since the new router had arrived everything has been "spotty dog" (as Billy Pownall would say ) - the recent "deal" incidentally, in all fairness, was concluded with someone in Mumbai who was articulate in comparison to many in that call centre . In my experience asking for the Retentions Dept always achieves positive results - they really don't like to lose a customer ! John (JKW)

July 3, 2016

Joined: May 12, 2014
Posts: 685
Internet Provider Conversation

July 3, 2016

New router and PC installed by my grand daughter and her fiancée, all wi fi, mouse and keyboard included, only the mains wire to plug in, router secure and working superbly albeit I am posting this from our I Pad. I can now share that the password on my old router was.......wait for it.......password. Now I am led to understand that is one of the very first passwords hackers and crooks try when attempting to gain access to people's Internet et al. That was why the Miss Mumbai call centre worker had problems believing me when I gave it to her. My provider is Talk Talk, AOL that was. On a previous occasion when AOL was still in existence,  I had similar difficulties and simply could not understand "Sebastian" from Vindaloo so I did what JKW suggests and was put through to ...................Eire!  Now a guy with the broadest but very understandable silky smooth Irish accent spoke to me and apologised profusely. He sorted everything out in a heartbeat, he gave us 6 months free broadband and he gave me his personal in office email if I had future issues. Sadly it is no longer available due to the changes to AOL et al. Apropos these Indian call centre workers, I watched a TV programme some time ago on this very issue. Apparently they are nearly all graduates from universities and undergo rigorous training! The jobs are really sought after and considered to be top end jobs, while they are paid a pittance by our standards in India their pay is well above average for graduates. Finally, let me bore you ( even more) with a funny story about these guys. We received an unsolicited sales call from one of the many call centres some time ago. We had been plagued by them for days despite having registered with the telephone preference service or whatever it is called to block these calls. On this occasion I lost my temper and told "Jonathon" to F off and slammed the phone down. About an hour later the phone rang,  my wife answers, Indian voice says " you bloody mother f..........er"  then the phone went dead. This continued all day at irregular intervals. I rang BT who promised to do something about it but it was late evening before the calls stopped. I guess  Jonny had finished his shift by then or  felt he had exacted sufficient revenge. Perhaps HE was just as fed up at being told to F off as I was to get his calls! I don't think for a second BT did anything. Karma perhaps?

July 3, 2016

Joined: May 5, 2014
Posts: 558
Internet Provider Conversation

July 3, 2016

David,  Regarding "Jonathon", it just MIGHT (!?!) have been a coincidence ! Yep, TalkTalk, my provider too ( formerly Tiscali in my case) - things do seem to have improved since the "hacking" scandal, the subject of which I used as a bargaining tool ( "my loyalty despite your hacking problem" etc) to get a really good deal - well worth talktalking to Mumbai / Delhi sometimes !! John (JKW)


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