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B & Q
December 27, 2016

Joined: May 8, 2014
Posts: 1205
B & Q

December 27, 2016

just spent lunchtime at Wicks ,kitchens etc ,with my oldest granddaughter planning her new kitchen . She had been to B&Q pre Christmas and had an awfull time with the rep, adding units that were not required and also the expensive pieces of units  then the fitting charge was very high and  not itemised costing .So in Oldhams Wicks warehouse ,sat down with a young lady who listened to what was required then applying to the computor ,then printing both plan and costs for the job,then did the business with discounts at the end . Thus instead 8k with B&Q ,a couple pounds less than 5k with Wicks ,guarantees for life etc and you don't pay the balance till the job is completed to your satisfaction ......so guys steer clear of B&Q as they feckin rip you off ,now let's hope Wicks do the biss

December 27, 2016

Joined: May 5, 2014
Posts: 558
B & Q

December 27, 2016

Bob, From past experience of Wickes, I can say the whole process of design & fitting by them was faultless - the massive amount of material was delivered, as arranged, a few days beforehand (thank goodness for a garage !), with a huge checklist which I gave up trying to work through (every screw & fitting itemised) but ended up just trusting 'em, and the 2 fitters completed a great job, confirming that every part ordered was present & correct too. As further confirmation to convince your granddaughter all will be good, in the Wickes Store the day we went was a professional kitchen fitter buying his own kitchen - he selected Wickes to supply, saying B&Q were nowhere near as good to deal with and the quality of their units weren't as good either. Rest assured, Wickes will do it right ! John (Grey Beret)

December 31, 2016

Joined: May 14, 2014
Posts: 977
B & Q

December 31, 2016

Oh my good god JKW, with grey beret now, what price offered for you getting a luminous umbrella and a pair of gold painted wellies????? Happy New Year John, to you and yours. And I hope you are also wearing a few normal items of clothing?????  Tom

December 31, 2016

Joined: May 5, 2014
Posts: 558
B & Q

December 31, 2016

OOPS ! The (Grey Beret) bit is what I use on the Junior Leaders site I also subscribe to, in order to identify myself from other "John's" on there (ie, "John, Green Trousers"), a former 5th Skin ! Apologies for any confusion caused by my obvious "senior moment" - I DID wear a grey beret for very many years, so it's possibly understandable why I get "Confused.com" at times !! John (JKW)

January 1, 2017

Joined: May 8, 2014
Posts: 1205
B & Q

January 1, 2017

John 2017 you are allowed to be confused ,its called "senior moments " you know when your in deep doo doo when you get the wife's name mixed up with the dog/cat ,so Grey beret is acceptable.

January 1, 2017

Joined: May 14, 2014
Posts: 977
B & Q

January 1, 2017

I only responded because I thought John was having the ultimate senior moment by forgetting to wear anything else..... especially as it must be pretty cold with only the beret on... and by the way which part of the body was it protecting, if it is not a rude question???

January 1, 2017

Joined: May 5, 2014
Posts: 558
B & Q

January 1, 2017

It is !! John (JKW)

January 14, 2017

Joined: May 8, 2014
Posts: 1205
B & Q

January 14, 2017

Now back to the subject of B&Q my granddaughter had to pay £50 for the fitter to confirm the numbers etc for her kitchen design mmmmm Wicks nil point all apart of the deal . He's been kicked will fitted 13th Feb all jobs done in 3 days ,but here's the point it's roughly half the price ( with oven etc) as B&Q . The question is " how do they get away with these charges"?????? I think it's the 3 years interest free plan ,no good for cash payers like my granddaughter,BUT that's were they make their money ,crafty B's .

January 14, 2017

Joined: May 12, 2014
Posts: 685
B & Q

January 14, 2017

It's called a free market Bob. My son in law moved our whole heating system, new boiler etc into our garage. He flushed the system out, new larger capacity boiler installed, new copper piping, new remote control heating timer etc etc. Cost? £2400. I always insist he takes his normal hourly rate as I don't believe in mates rates in business. Naturally we got the boiler and all fittings at his wholesaler merchants' discounted price. British Gas hold our servicing contract for all heating, electrics,s etc etc. Gas fitter doing his annual inspection asks who installed the new boiler, I asked him first how much the job would have cost with British Gas. He explained that the same boiler etc etc, flushed system, with a loyalty customer bonus, £4600. Told him my son in law, who at the time ran his own small firm, had done it, the gas fitter said the job was excellent but small businesses had to be more competitive and bigger companies had greater overheads. Never understood the logic of that I just put it down to the ethos that many  major national companies charge what  they think they can get away with. B&Q are in that same boat. We went to buy a new bed the other day. First two companies we went to I asked if they would take the old bed away. Yes for a price. Delivery, yes at a cost. Went to Bed Superstore all free delivery old bed disposal plus a £300 discount off the ticket price. Same bed in the other two shops £4-500 more expensive, Shop around, haggle and never take the first of second deal. I refuse point blank to ever pay the list price for a car. 18 months ago I really wanted a Range Rover, decided to treat myself for once,  but we couldn't find any garage or showroom that would haggle with us. Said they weren't allowed to, discounts were banned by Range Rover. Walked into BMW bought a brand new X5 M3 Sport in the showroom at a massive £5850 discount, Plus, top Glass's valuation for our car in part exchange. Took some time to agree a figure but do worth while. Hope you are enjoying the sun Bob. Regards David.      

January 14, 2017

Joined: May 5, 2014
Posts: 558
B & Q

January 14, 2017

Coincidentally David, we too went to buy a new bed the other day (I'm waking with backache each morning !). As you do, did some research on-line, shocked to discover most wanted nearly £50 for delivery, plus another £15 or more for disposal of the old one. An advert on the local radio declared "Free Delivery & free disposal". Based in the next county (Cheshire) I phoned to confirm their offer would still apply to me, living in the Staffordshire Moorlands - "No problem" was the answer, and so a 30 minute drive to select our new bed from the literally hundreds on display in the M6 Bed Warehouse, most at big discounts compared to Bensons, Harvey's, DFS etc,etc  means our new bed being delivered exactly one week after the radio advert. I was also assured if it didn't suit my back pain, they'd change the mattress foc, can't be fairer than that eh ? B&Q - good if you want paint, wood, wallpaper etc at the 10% Diamond Club (OAP's !!) discount rate on a Wednesday, otherwise best avoided IMO. John (JKW)   B&Q ?  

January 14, 2017

Joined: May 12, 2014
Posts: 685
B & Q

January 14, 2017

John, the one thing most of us have in abundance now is time. I have become a bit of a retail nerd I must confess. Prompted by two really social media aware grand daughters we now research everything before we buy. We get quotes from on line  offers and then hit the high street and retail parks. People say this isn't a country where haggling is the norm. It isn't but that doesn't stop me! I take a print out of the deals on offer on line and ask local stores to try and match it. If they can I buy, if they can't I take my business elsewhere. Your experience with your bed proves my point. Funnily enough apart from Carpet Right you visited the same stores we did, thinking about it not so strange really given the choices on offer. The fact is most people I know find it embarrassing to haggle, my neighbour (ex Wo1 R. Sigs) gets stick off his wife for not haggling she always tells him to ask me to go with him when he makes a big purchase. He never does, I never do! You probably saved  a couple of £00pounds  off the price of the bed in the other stores plus £65 delivery and disposal. Worth a one hour round trip!!!

January 15, 2017

Joined: May 8, 2014
Posts: 1205
B & Q

January 15, 2017

David,John both your experiences have value,yes we have to shop around being on pensions,this same granddaughter has a British Heart Foundation shop within 5 minutes walk . The double mattress that we had been using over the years came from our old house and needed replacement off to B H F got a brand new ortherpeidic for under £200 delivery free and guaranteed 5 years . My oldest daughter got other furniture for bedrooms for her kids when moving into new home at amazing prices ,saving hundreds at DFS and the like . I think in most cases if you cash and you can a)haggle b) look around you'll get a bargain ,think back when you had to set up home for the first time you couldn't afford to plush out . Yes we are into our 2nd week of the holiday and have met so many that come to Goa for the winter,many staying 6 months . We now have what you'd call "pen pals " from all over the UK and the continent,keeping in contact throughout the year by e-mail even had some visit us in Ireland for a couple of days on their travels,which goes for anyone of the "old brigade " ,just remember though the winter is our traveling time

January 15, 2017

Joined: May 5, 2014
Posts: 558
B & Q

January 15, 2017

David, I haggle whenever I can ( wife Carole gets embarrassed) often succeeding too. For house & car insurance I do my research and then hit my preferred insurer with the best quote - they invariably price match, if not, I'm off ! One failure was TalkTalk, where I got the price down to £3.75 per month for unlimited phone calls and broadband but received crap service / hacking problems - peanuts equals monkeys springs to mind ! Glad you're enjoying the sunshine Bob, our weather is absolutely perfect too.......if you're a bloody duck !! John (JKW)    

January 15, 2017

Joined: May 12, 2014
Posts: 685
B & Q

January 15, 2017

John I know what you mean re Carole getting embarrassed, Veronika is exactly the same, usually goes walkabout when I start or suddenly finds something really interesting  far away from me and whoever I am haggling with. Not good news about TT. I just started the same process, exactly the same package, exactly the same crap service. I have spoken to, Durban, The Phillipines, Mumbai still not sorted. They quoted me the discount itself rather than the discounted price in my package so the offer was £35.75 for broadband, unlimited UK calls and 1000 minutes overseas calls as opposed to £40.75. After they realized the mistake they suddenly decided a "technical fault" meant the package couldn't be enacted. What they failed to realise is the BT open reach engineer was working on the broadband junction box just 100 yards from my house and showed me that it was all set up for me to receive faster broadband etc. I am now in the throes of TT's complaint process, I am not holding out much hope, I feel a new ISP coming on. I HATE their freaking foreign call centres with a passion, I simply cannot understand most of them, they speak from scripted cards, can never answer any questions that aren't on their scripts, leave you waiting for eons and can never sort the problem out. I did manage to get through to their Preston office, the guy asked me what price I had been quoted, said that was the problem, spoke to his line manager and told me they accepted the quote as it was their mistake and everything was back on line for the switchover. That evening I received another email from TT saying the package was blocked because of a technical error. Are you still with them? Any tips? Other than don't stay with them? Regards David.          

January 15, 2017

Joined: May 5, 2014
Posts: 558
B & Q

January 15, 2017

David,  I'm NOT with them anymore (wef 6th Jan) thankfully, opting to take up PlusNet's offer of fibre broadband & unlimited UK calls, including mobiles & 0870, 0845 numbers, for £18.50 pm, having paid 12 months line rental up front (cheaper than TT's too). The changeover was smooth as silk (despite a slight, understandable delay due to Christmas / New Year), a brilliant new router provided (£6.99 p&p) which is a cinch to set up, and so far impeccable connections. I'm just not used to not having BB problems !! TalkTalk wanted £185 to cancel my existing contract ( the remaining time left I'd contracted to "sign" up to) - I objected VERY strongly, threatening to take 'em to Court because they had failed to fulfil their side of the contract (hacking x 2 occasions, allowing my account details to be made available to scammers, plus the regular disconnecting which had got worse). After insisting on speaking to senior managers, I eventually was passed from Delhi to Mumbai and got a decent result - something of a compromise, as they agreed to waive the £185 if I agreed to waive the 3 months line rental owed to me (about £45). I received all this in writing, and when later having an online "chat" to confirm my NIL balance, I requested a transcript of the "chat", which was duly received, plus an email detailing that I was  absolved  from any further financial commitment - I immediately cancelled my D/D to ensure they couldn't access my bank account, and have the proof printed out if they tried to impose a penalty for "non payment". Joining PlusNet was far easier than leaving TalkTalk was,  but well worth it - my stress levels have dropped enormously, and my language in front of the PC /tablet moderated accordingly too ! Incidentally, one of the MAIN reasons for selecting PlusNet as my new ISP is that their call centre is based in Sheffield, Yorkshire, ENGLAND, and their agents all speak my language ! Hope this helps a little, Regards,  John (JKW)  

January 15, 2017

Joined: May 12, 2014
Posts: 685
B & Q

January 15, 2017

Not surprised at your response John which is helpful nonetheless. Just waiting for a response from TT complaints dept then I feel a move to PlusNet in the air. Thanks a lot for letting me know your experience with TT it safely mirrors my own! Best dishes David.


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