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Talktalk
January 23, 2017

Joined: May 8, 2014
Posts: 1204
Talktalk

January 23, 2017

To be honest David ,NO considering 11 married quarters ,2 own houses in the U.K. after leaving the army where we live now for the last 10 years is heaven. If anyone had offered me and my wife back in Detmold in 66 that we would have such a life together,well you know I'd have ripped his hands off. David Tom has 2 boys with Yuri ,he spent a load on ivf treatment then a reversal on the snip and now has a 3rd family living near Bordeaux,looking like he's struck lucky this time. But that feckin word again BUT we were told by the government that all rural Tipperary would have broadband etc 3 years ago but keeping putting it back and now 2022 ,as an old sergeant major of mine said " in your dreams laddie"

February 9, 2017

Joined: May 12, 2014
Posts: 684
Talktalk

February 9, 2017

My Talk Talk saga is at an end. I was called by the CEOs office and given an unmitigated apology. I was asked what they could do to make amends. I explained it was too little too late I had just contracted with BT after 25 years of loyalty to AOL/Talk Talk. I simply could not continue with the lies and excuses given to me by TT agents in SA, India, The Phillipines et al. Before contracting with BT I asked them where their call centres were located. I was assured that,after customer complaints, BT was committed to providing a minimum 90 per cent of customer calls being dealt with by UK based reps. I have made 5 calls since to BT re my move, all bar one were answered by a Brit, in this country. Helpful? Like night and day compared to TT. Anyway, my new infinity package went live today. Talk Talk failed over a two month period to achieve what BT did in 10 days. I was kept informed throughout, all deadlines were met, my infinity hub was delivered on the day promised. The cost? £29:85 for the 12 month contract (it is discounted by £18) for fast fibre infinity BB; download speed today was 58, guaranteed minimum 50, upload guaranteed speed between 8-10. I was on 1,6 and 0.6 respectively with TT. Package includes line rental, caller ID, free weekend calls. I have just been credited with £40 from TT for the inconvenience I experienced, probably because I explained to the CEO's senior complaints manager that I was midway through composing a letter to a Red Top Consumer affairs journalist for publication, warning people of the costs of dealing with TT. Maybe not; who knows, more to the point who cares. I have made the break, it went absolutely without a hitch, it's fast and a cheaper package than I was on before. Do I know BT are increasing their prices soon? Yes I do, it will cost me an extra £2 ;50 per month went it happens they told me upfront. JKW is the cause of this really, having read John's post on TT and how much better things were afterwards I thought nothing ventured nothin gained. Let's hope my euphoria lasts!!!!!!      

February 9, 2017

Joined: May 5, 2014
Posts: 556
Talktalk

February 9, 2017

David, In comparison to TT it WILL last ! Since my switch to Plusnet I have experienced no problems whatsoever, received no scam phone calls, no hacking scandals, no "sent" emails failing to arrive, and unbelievably, not dropped broadband connection even once - I could get used to this !! Oh, I forgot - I HAVE received two bills (1 for end of Jan, the other for beginning of Feb) from TalkTalk saying I owe them £109 !! Phone calls to Mumbai etc have elicited mega apologies and I have been told to ignore the bills, but I must wait until March for a corrected NIL balance to be generated by their system ! My only regret is not leaving TT earlier,   much earlier ! To continue the theme of saving cash, I followed Martin Lewis' advice today & phoned Sky requesting, very politely , that they reduce my monthly subscription. "As a long standing loyal customer" ( 17 yrs 29 days they told me), they'd be pleased to reward me and reduce my subs by £10.75 per month for 10 months, after which I could re negotiate before it reverted to the original price ! It's "good news week" again !! John (JKW)  

February 9, 2017

Joined: May 12, 2014
Posts: 684
Talktalk

February 9, 2017

Good news about Sky John, as a nation we are very backward in haggling when it comes to doing deals. I always haggle, Veronika normally suddenly finds something very important requires her attention elsewhere when I do. Apropos broadband services, I cannot tell you what a pleasure it has been to speak to British call centre operatives who are a) easy to understand, b) aren't just reading from scripted crib sheets, c) can actually achieve something AND do what they promise. The overseas call centre operatives from TT were unfailingly polite, I just found it very difficult to understand half of what they were saying and even more difficult to rein my temper in when I knew they were lying to me. I haven't quite got used to this instantaneous broadband thing yet, it's a revelation, no "your internet connection has been lost" messages 25 times a day. Well not yet anyway!

February 11, 2017

Joined: March 24, 2015
Posts: 35
Talktalk

February 11, 2017

Sky will always give in when you tell them that you want to leave. The first question you're asked is why. The answer should be the cost! I just renewed our contract with Sky. They tried to increase the monthly cost by 25% taking it back to the last price which was negotiated down. I spoke to some buffoon in Livingston to start with who said there was no room for an increase and I couldn't cancel as I had 2 months to go on the existing deal. Put me on to a manager. He won't be able to change anything says he. Ok. I'll cancel the contract when it runs out. He then said I'll transfer you to someone else. This time a woman came on and asked me why I wanted to cancel. Easy, the cost. The quality of films. Crap, with Z listed actors. Let me see what we can do for you she said. The offered deal is less than we were paying before, I'll also be contacting them again in Dec to discuss the next saga with Sky. It's worth mentioning that Sky are losing customers with Netflix and Amazon Prime. The first line of defence from them is to put you off. Nobody should ever accept this. I've been doing this for the last however many years. Another example, we renewed our kitchen complete Oct 2015. We ordered a Howdens kitchen (excellent quality) we got a 30% discount. This is not unusual. Bosch appliances throughout. Discounted. I also asked for a Bosch kettle and toaster FOC to be thrown in. Done. Finally, last year we replaced our dining room table and chairs. We went back to the family owned Furniture store where we had bought new sofa, fireside chairs etc.  We paid a good price after I asked for a discount which we received. Anyway, Rosie (I call her that to annoy her) selected the table and 6 chairs. (I only pay the bills) Delivery would take 6 weeks. Ok. I asked the lady for the discount. She went off to see the owner. No discount! I wasn't happy. Go back and remind him that we had paid a few thousand quid the previous year for the other furniture. Off she went and came back and she said there was no discount. The volcano exploded. Tell him we'll never be back. I then sourced a furniture showroom in Kelso. Up we went. Exactly the same furniture with a great discount. Bought everything and delivered two weeks later. Sorry for going on here. But anybody who accepts the first price. Well....

February 12, 2017

Joined: May 8, 2014
Posts: 1204
Talktalk

February 12, 2017

Alfie spot on ,if anything about getting older is you always shop around,for example car/house/holiday insurance infact most things you have to purchase annually. Ireland is the typical place for price hikes,and money supermarkets on the net are a great aid to you keeping your money in YOUR pocket,just before we left for our hols our house phone came up for its 12 months contract renewal,the new monthly payments were to be another €8 a month,my fingers did the biz went back to our previous supplier and 20% off  our current price bingo . When we get home we get our new car ,so doing the rounds of the dealers looking ,seeing what I'd get in part-ex for my 10 reg ,anything from €2500 - €5000 for it ,well you know where we went and with the special deals free 5 year servicing and roadside and tow bar we pick our new Hyundai up on Saturday 19th . The other sites we use to get services is Booking.com ,Skyscanner then you can get abetter idea on how much of your pension is going to be left in your pocket. Just before we left we cancelled Sky tv as the new deals for new customers was a lot cheaper,so 2 months down the line it'll be my name not the wife's on an application for Sky and see if we made a good decision ( at least we saved the €55 a month while away) at least we a DVD player .

February 12, 2017

Joined: May 14, 2014
Posts: 977
Talktalk

February 12, 2017

David, His abode is actually a small tent of the coast close to where the last remaining Icky Wicky Woo bird, (native only to the Irish republic), which could not fly, weighed 2 tons, and jumped off coastal cliffs shortly after birth. only this one left now, of course. I refuse to translate Icky Wick Woo to innocents on this site, Tom


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